Privacy Policy

1. Introduction

Big Mean Data Inc. ("we", "us", "our") operates ConceptProbe (conceptprobe.ai). This Privacy Policy explains how we collect, use, and protect your information when you use our service.

2. Information We Collect

We collect the following types of information:

• Product ideas and research inputs: The text you submit for research, including product descriptions, demographic selections, and research briefs.
• Payment information: Processed securely through Stripe. We do not store your credit card details.
• Usage data: Pages visited, features used, and general interaction patterns to improve the service.
• Research outputs: Generated personas, interview transcripts, and synthesis reports associated with your research sessions.

3. How We Use Your Information

• To provide and operate the ConceptProbe service.
• To process payments and fulfill research requests.
• To improve our AI models and research quality (in aggregate, not individually).
• To communicate with you about your account or service updates.

4. Data Sharing

We do not sell your personal information. We may share data with third-party service providers (such as cloud hosting, payment processing, and AI model providers) solely to operate the service. Your product ideas are sent to AI model providers to generate research outputs.

5. Data Retention

Research data (product ideas, personas, interviews, and reports) is retained for as long as your account is active or as needed to provide the service. You may request deletion of your data at any time by contacting us.

6. Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@bigmeandata.com.